Is your package damaged upon receipt?

When opening your package, please be very careful, some items may be fragile!

We take great care in packaging all our items. Despite these precautions, a package may be damaged during transit.

If you receive a broken item, please contact us within 7 days of receiving the package, providing us with the following:

1. A photo of the shipping label on the package.
2. A photo showing the damaged item inside its shipping box, so that both the item and the packaging materials are visible.
3. A photo of the exterior of the package
4. Your order number.

These 3 photos and the information are essential for us to file a claim with the carrier. Without this evidence, it is unfortunately possible that the carrier may refuse any compensation claim, and consequently our own refusal.

We thank you for keeping the package, packaging materials, and damaged item until your case is processed. We will do our best to resolve the situation as quickly as possible.

If applicable, a replacement item will be sent to the same address as the order.