REFUND & EXCHANGE POLICY

Each Maison Stoï item is carefully crafted, following a conscious and limited production approach. For this reason, certain conditions govern returns and refunds.

REFUNDS

Refunds are not offered for the following items:
– ceramic tableware
– earrings
– skincare products (creams, deodorants, etc.)
– custom orders
– items on sale
– any item showing signs of use

For other products, returns are accepted within a reasonable timeframe.
In-person returns are preferred. Returns by mail remain the responsibility of the customer, and initial shipping costs are non-refundable.

If an item received does not meet your expectations and falls into the categories above, we invite you to contact us promptly. Depending on the situation, a gift card equivalent to the purchase value may be offered.

EXCHANGES

Exchange requests are accepted within 30 days of receiving your order.

If a ceramic piece breaks during normal use within this period, it may be exchanged upon presentation of proof of purchase (invoice or order number).

Beyond this period, exchanges are no longer possible. Ceramics remain a living material, sensitive to daily handling and unforeseen circumstances beyond our control.

NOTE ON MANUFACTURING

Our pieces are handmade, one by one.
Despite all the care taken at each step, slight variations or imperfections may exist — they are an integral part of the object's character.

In rare cases, a weakness may be present. When it exists, it usually manifests in the first few weeks of use. This is why we consider a 30-day period as representative of the initial durability of the piece.