FAQ
My package arrived broken
Did your package arrive damaged?
When opening your package, please be careful, as some items may be fragile!
We take great care in packaging all our items. Despite these precautions, a package may be damaged during transit.
If you receive a broken item, please contact us within 7 days of receiving the package, providing the following information:
- A photo of the shipping label on the package.
- A photo showing the damaged item inside its shipping box, so that both the item and the packaging materials are visible.
- A photo of the exterior of the package.
- Your order number.
These 3 photos and the information are essential for us to file a claim with the carrier. Without this evidence, it is unfortunately possible that the carrier may refuse any request for compensation, and consequently our own refusal.
Thank you for keeping the package, packaging materials, and damaged item until your case is processed. We will do our best to resolve the situation as quickly as possible.
If necessary, a replacement item will be sent to the same address as the original order.
Do you do custom orders?
We do not offer the creation of new shapes, new colors, or new custom objects.
However, if your request concerns a shape and color that we already produce, we can create your piece using existing models.